FAQ

We hope to answer most of your questions with the below Frequented Asked Questions.

If not, feel free to write to info@deseneros.com and we will be happy to answer within 48 hours (working days).

What is the delivery times?

  • All orders will be shipped within 2 working days.
  • UAE – 2 days via a local courier.
  • International – 7-10 days via Emirates Post registered post
  • If you want an urgent shipment, we look at the cost together. 

For more details, check the Shippings & Returns sections.

What is the return policy?

  • We accept returns within 5 business days of receipt of purchase with the original or electronic receipt or other proof of purchase.
  • Simply send an email to info@deseneros.com with details of your purchase and the reason for seeking a credit or exchange.
  • Items must be in new condition, unworn/unused and sent back by registered mail. Please ensure returned items are packaged securely, as we cannot accept damaged/lost returns
  • You are responsible for any costs associated with returning the item to us including shipping cost and currency conversion costs.
  • We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
  • All agreed credits are given as store credit (excluding the initial shipping cost), which you can use to purchase any product from com.

For more details, check the Shippings & Returns sections.

Why my final bill is in Euros ?

We are using PayPal secured payment platform operating in USD or Euros, so even if the prices are indicated in US dollars, Euros or Emirati Dirhams, you will be charged in Euros. You will be charged exactly the price shown in your currency.

How to know which size I need?

BRACELET

Most of the bracelets are mounted on elastic so they are adjustable.

The cuffs are also slightly adjustable as you can squeeze them to make them smaller or enlarge them.

Bangles can be tricky but we made them in average size so they fit most of our customers: check the diameter mentioned in the description if you want to be sure.

If you have a very small or very large wrist, send us a message to info@deseneros.com, whenever possible, we would be glad to customize to your size at no extra cost! 

NECKLACE

Most of our necklace are adjustable so you can make them longer or shorter. The length is also advised in the product description.

RING

We advised the ring size (American size) in the product description. See below the converter.

Approx US Size UK Size Approx EU Size
1 3/4 C 40 1/2
2 1/4 D 41 1/2
2 3/4 E 42 3/4
3 1/4 F 44 1/2
3 3/4 G 45 1/2
4 1/4 H 46 1/2
4 3/4 I 47 3/4
5 1/4 J 49 1/2
5 1/2 K 50 1/4
6 L 51 1/2
6 1/2 M 52 1/2
7 N 54
7 1/2 O 55 1/4
8 P 56 1/4
8 1/2 Q 57 1/2
8 3/4 R 58 1/2
9 1/2 S 60 1/4
9 3/4 T 61 1/2
10 1/4 U 62 1/2
10 3/4 V 63 3/4
11 1/4 W 65 1/4
11 3/4 X 66 1/4
12 1/4 Y 67 1/2
12 3/4 Z 68 3/4


If you don’t know your size, cut a paper ribbon and measure your inner finger size following the below size converter.