SHIPPINGS & RETURNS

SHIPPING

  • All orders will be shipped within 2 working days (except over holiday periods).
  • All shipments will be made via Swiss Post will take 7-10 days to arrive.
  • Personalized orders are ‘Made to order’ and will be shipped within a mutually agreed timeframe.

SHIPPING POLICY

We do not take responsibility for import duty fees, brokerage fees, taxes, custom charges & shipment delay due to customs, if any. These charges are the customers responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.

www.deseneros.com shall not be held responsible for delays in shipment caused by weather conditions, international custom issues, strikes or any other circumstances beyond their control.

INCORRECT / INVALID SHIPPING ADDRESS

We carefully ship your items according to your billing address. Please ensure that you provide the current, complete and accurate information. If a wrong shipping address is provided, your order will not be refundable if lost.

CANCELLATION POLICY

Customers may cancel their order within 24 hours by emailing info@deseneros.com to advise of the cancellation – unless the product has already been shipped. Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 30 days for the refund transfer to be completed.

RETURNS

  • We accept returns within 5 business days of receipt of purchase with the original or electronic receipt or other proof of purchase.
  • Simply send an email to info@deseneros.comwith details of your purchase and the reason for seeking a credit or exchange.
  • Items must be in new condition, unworn/unused and sent back by registered mail. Please ensure returned items are packaged securely, as we cannot accept damaged/lost returns
  • You are responsible for any costs associated with returning the item to us including shipping cost and currency conversion costs.
  • We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. 
  • All agreed credits are given as store credit (excluding the initial shipping cost), which you can use to purchase any product from com.
How it started

Originally from Lugano, in Southern Italian speaking Switzerland, Stefano has spent the last twenty years travelling extensively throughout Asia, Europe, Africa and Central America.

His passion for design and craftsmanship was first nurtured in Mexico 15 years ago where he studied as a silversmith. He then began exploring different materials including silver, gold and bronze, making jewellery for his wife Angelina. Very soon friends began to request for bespoke pieces and Deseneros was born, the name having Spanish roots in memory of Mexico where the journey began. Stefano is now a member of Tashkeel Studio, a Designer community established by the Sheikah Lateefa Bint Maktoum and works between Dubai and Switzerland.  

Our values

Don't follow the trend, create your own style! We strive to deliver original designs with their own identity exploring organic shapes inspired from nature & travelling. 

The Collection

Deseneros collections include rings, necklaces, bracelets, earrings, all hand-made in our studio. Stefano successfully blends ethnic & nature inspired influences from his many travels with a stylish organic chic aesthetic, resulting in eye-catching artisanal pieces. We only work witth limited editions, to guarantee a unique experience. 

The making process

We are a small family brand and all our designs are carefully handcrafted by the designer, Stefano Bolliger, who works between Dubai and Switzerland. The inspiration usually comes from travelling so the story of a new designs generally starts from a sketch made abroad …

We only use fine high grade materials: leather from Italy, crystals from the SWAROVSKI® company, original semi precious stones (lapis lazuli, amethyst, rose quartz, lava stone) and pearls. The plating used is of prime quality and has passed high fashion brands quality tests. 

Each piece is made in limited number, and each season at least 1/3 of the Collection is renewed to make room for new designs. So if you like a piece, don't wait too much as it could be gone at your next visit!